Política de reembolso
MAREZ LLC, D.B.A. MarezCafe
Effective Date: September 25, 2026
At MarezCafe, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which eligible merchandise purchased from MarezCafe may be returned, exchanged, replaced, or refunded.
Nothing in this policy is intended to limit any rights or remedies that a consumer may have under applicable federal or Florida law.
30-DAY RETURN POLICY
Unless an item is identified as non-returnable below, MarezCafe offers a 30-day return period. You have 30 calendar days from the date you receive your eligible item to request a return.
To qualify for a return, merchandise must generally:
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Be in the same condition in which it was received;
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Be unused and unworn;
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Include all original tags, accessories, manuals, and components, if applicable;
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Be returned in its original packaging; and
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Be accompanied by a receipt, order confirmation, or other acceptable proof of purchase.
Items showing signs of use, wear, damage caused after delivery, alteration, or missing components may not qualify for a refund unless otherwise required by applicable law.
HOW TO REQUEST A RETURN
Before returning an eligible product, please contact MarezCafe Customer Service at:
Please include your order number, the item you wish to return, and the reason for the return.
Approved returns should be sent to:
MAREZ LLC, D.B.A. MarezCafe
2620 Aurora Road, Suite P
Melbourne, Florida 32935
United States
If your return is approved, we will provide return instructions and, when applicable, a return shipping label.
Items returned without first requesting and receiving return authorization may not be accepted.
FLORIDA CUSTOMERS
MarezCafe maintains this written return and refund policy consistent with applicable Florida consumer-protection requirements.
Under Florida Statute § 501.142, retail establishments that offer no cash refund, credit refund, or exchange are generally required to conspicuously disclose that policy at the point of sale. Florida law also permits retailers to establish return policies that provide consumers with a longer return period.
MarezCafe voluntarily provides the 30-day return period described in this policy for eligible merchandise.
Florida Statute § 501.142 contains specific exceptions, including sales of food, perishable goods, custom-made or custom-altered goods, and merchandise that cannot legally be resold. Accordingly, those products may be subject to the non-returnable provisions below.
Nothing contained in this policy waives or limits any non-waivable rights or remedies available to consumers under Florida or federal law.
FOOD, COFFEE & OTHER PERISHABLE PRODUCTS
Because MarezCafe sells coffee, food, beverages, and other consumable products, special return restrictions apply to these items.
For health, safety, quality-control, and food-safety reasons, food, roasted coffee, ground coffee, whole-bean coffee, beverages, opened consumable products, and other perishable goods are generally not eligible for return or exchange once delivered, except where the product is defective, damaged during shipment, incorrect, or otherwise subject to a remedy required by applicable law.
This includes, where applicable:
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Bags of roasted coffee;
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Whole-bean and ground coffee;
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Specialty or flavored coffee;
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Food products;
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Beverages;
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Perishable products; and
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Opened consumable products.
If you receive an incorrect, damaged, defective, contaminated, or otherwise problematic food or coffee product, please contact us promptly so we can evaluate the issue and determine an appropriate resolution.
Please do not return food or coffee products unless MarezCafe specifically instructs you to do so.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged or defective, or if you receive an item different from what you ordered, contact us as soon as reasonably possible at salesbarista@marezcafe.com.
Please provide your order number and, when appropriate, photographs showing the condition of the product and packaging.
We will evaluate the issue and, when appropriate, offer a replacement, refund, store credit, or another reasonable resolution.
Damage caused by misuse, improper handling, unauthorized modification, normal wear and tear, or failure to follow product instructions may not qualify as a product defect.
NON-RETURNABLE ITEMS
Certain products cannot be returned, including, where applicable:
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Food and other perishable goods;
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Coffee and other consumable products, subject to the provisions above;
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Opened consumable products;
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Custom-made or personalized products;
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Special-order products specifically produced or modified for a customer;
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Personal-care or hygiene-sensitive products once opened or used;
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Hazardous materials;
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Flammable liquids or gases;
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Gift cards; and
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Items designated as final sale where permitted by applicable law.
If you are unsure whether a particular product qualifies for return, please contact us before sending the item back.
SALE & FINAL-SALE ITEMS
Items clearly identified as Final Sale at the time of purchase are generally not eligible for return, refund, or exchange except where required by applicable law or where the product arrives damaged, defective, or incorrect.
Merely being sold at a promotional or discounted price does not automatically make an item final sale unless it was identified as such at the time of purchase.
EXCHANGES
For eligible merchandise, the fastest way to obtain a different item is generally to request a return of the original product.
Once the return is authorized, you may place a separate order for the replacement product.
If an exchange is necessary because MarezCafe shipped an incorrect or qualifying defective item, please contact Customer Service for assistance.
RETURN SHIPPING
Return-shipping responsibility depends upon the reason for the return.
For ordinary discretionary returns of eligible merchandise, the customer may be responsible for return-shipping costs unless MarezCafe agrees otherwise.
If the return results from an error by MarezCafe or an eligible product arrives damaged, defective, or incorrect, MarezCafe may provide a prepaid return label or other return instructions, as appropriate.
Original shipping charges are generally non-refundable unless required by law or the return resulted from an error by MarezCafe.
REFUNDS
Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method within 10 business days.
Your bank, credit-card issuer, payment processor, or other financial institution may require additional time to process and post the refund to your account after MarezCafe issues it.
If more than 15 business days have passed after MarezCafe notified you that your refund was approved and you have not received it, please contact:
Refunds are limited to amounts actually paid for the returned product and any other amounts required to be refunded under applicable law.
EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL
If merchandise is sold and shipped to a consumer in the European Union and the transaction is subject to applicable EU consumer-protection laws, the consumer may have a statutory right to withdraw from certain distance purchases within 14 days, without providing a reason.
This statutory right is subject to applicable exceptions, including exceptions that may apply to certain perishable, personalized, sealed, hygiene-sensitive, or other exempt products.
Where the statutory right of withdrawal applies, returned merchandise generally must be returned in accordance with applicable EU requirements.
This section does not reduce any mandatory consumer rights provided under the laws applicable to the transaction.
FRAUDULENT OR ABUSIVE RETURNS
MarezCafe reserves the right, to the extent permitted by law, to refuse returns or take other appropriate action when there is reasonable evidence of return fraud, abuse, alteration, substitution of merchandise, falsified proof of purchase, or other unlawful activity.
Nothing in this provision permits MarezCafe to deny a return, refund, replacement, or other remedy that a customer is legally entitled to receive.
CONTACT US
Questions regarding returns, exchanges, damaged products, or refunds may be directed to:
MAREZ LLC, D.B.A. MarezCafe
2620 Aurora Road, Suite P
Melbourne, Florida 32935
United States
Customer Service: salesbarista@marezcafe.com
Website: marezcafe.com